售后政策

After-sales / Warranty Policy — 广州知谨贸易有限公司 / Guangzhou Zhijin Trading Co., Ltd.

本页面同时提供中文与英文版本，内容一致。/ This page provides both Chinese and English versions with identical content.

一、质保期

自客户签收之日起 [15] 天内，如商品出现非人为的质量问题，我们免费提供补发、换货或部分退款。

二、质量问题范围

材料缺陷、做工瑕疵、功能失效等出厂质量问题。

三、不在质保范围

人为损坏、使用不当、正常磨损、超过质保期限，以及自行改装 / 拆解造成的损坏。

四、售后流程

联系客服 → 提供订单号与问题照片 / 短视频 → 我们核实（[1–2] 个工作日内回复）→ 协商处理方式（补发 / 换货 / 合理补偿）。

五、响应承诺

工作日 [4] 小时内回复，力争让每位客户满意。

六、批量订单

大货订单建议先打样确认，大货以双方确认的样品 / 规格及封样为准。

After-sales / Warranty Policy (English)

1. Warranty period

Within [15] days of delivery, if a product has a non-human quality issue, we provide free reshipment, exchange, or partial refund.

2. Covered quality issues

Material defects, workmanship flaws, functional failures, and other factory-originated problems.

3. Not covered

Human damage, misuse, normal wear and tear, expired warranty, or damage from self-modification / disassembly.

4. After-sales process

Contact customer service → provide order number and photos / short video of the issue → we verify (reply within [1–2] business days) → agree on a solution (reshipment / exchange / reasonable compensation).

5. Response commitment

We reply within [24] hours on business days and strive for every customer's satisfaction.

6. Bulk orders

For large orders, we recommend a pre-production sample for confirmation. Mass production follows the confirmed sample / specifications and sealed reference.