退换货政策

Return & Refund Policy (English)

Scope

This policy applies to all products sold in our store.

1. Returns for non-quality reasons

Within [7] days of delivery, customers may request a return if the item is unused, in its original packaging with all accessories, and in resellable condition. Return shipping is paid by the customer.

2. Returns for quality issues

If a product has a quality defect, customers may contact us within [15] days of delivery. Once verified, we cover the return shipping and process a refund or exchange.

3. Items not eligible for non-quality returns

• Customized products, or products with customer-specified logo, text, size, or color;
• Bulk / wholesale orders (specifications and MOQ confirmed before ordering) — non-quality returns are not supported;
• Damage caused by misuse, improper handling, or human error;
• Opened items that affect resale, or personal / hygiene-sensitive items not suitable for return.

4. Return process

Contact customer service (email / WhatsApp) → provide order number and photos → we review → customer ships back per our instructions → we receive and inspect → refund or exchange issued.

5. Refund timing

Within [3–7] business days after we receive and verify the returned item, the refund is issued to the original payment method. Actual arrival time depends on the payment provider.

6. Shipping note

We do not accept freight-collect (COD) returns. Please use a standard courier with prepaid postage.